About UsQuality Auditing Campaigns

ABOUT COMPANY

From Surveys to Quality Auditing Campaigns!

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We are The Shopping Truth

Secret Shopping is an evaluation process that is used by market research companies to measure the quality of customer experience. The main objective of the Shopping Truth is to improve organisational performance. We strive to build world-class businesses to generate superior returns for our partners.

We help retailers better understand and serve their customers. Companies use the data supplied by the Shopping Truth in order to improve and maintain their customer experience. We can provide valuable insights into your business and help optimise the customer service experience.

The Shopping Truth organise evaluations for a variety of businesses such as banks, computer stores, clubs, phone companies, fashion stores, retail outlets, etc. We are an American firm that supports the most ambitious and talented entrepreneurs and companies to achieve their goals.

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Coming at issues from all angles

Improve Your Customer Service

We are a cost effective and value driven business partner. We do things once and we do them properly, saving you time and money. The support of our clients, suppliers and partners is essential to the long-term success, resilience and sustainability of our business. Mutual respect and good governance underpin all our business. We have decades of operational experience and deliver value by focusing on the operations of each business.

Every client is unique. We are not a ‘one size fits all’ service provider. We are passionate about providing tailored customer experience solutions based on the specific needs of your business.

We hold ourselves to the highest standards and believe that any measure of service starts and ends with us. When exchanging information with a third party, we respect confidentiality. We do not exchange commercially sensitive information with competitors. We recognise the importance of delivering a professional and bespoke service to our investors and strive to deliver information in a timely and transparent manner.

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Mission

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Quality Auditors have an important role to play in helping you to improve the performance of your store. Without them, you could miss those fine details that mean the difference between poor or great service. Quality Auditor fills out a survey or report providing information about their interactions and the products.


With them, you stand a better chance at ensuring you stand out as the go-to store for your customers.

Focus Areas

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A quality auditor is a professional hired by a private business operator or marketing research company to shop at one or several locations and report back on the overall customer experience. It’s one of the few job opportunities in which you can bank on your shopping skills:


- Evaluation of the Business’ and Store Items

- Service/Product Availability and Quality

- Quality of Customer Service

Our Story

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With roots dating back over 8 years, Shopping Truth Company is a veteran in delivering high performing quality auditing programs and is one of the most technologically advanced providers in US. While many people equate quality auditing with loss prevention, we take it far beyond that.


It's about measuring different touchpoints within your buyers’ journey.

Customer Quotes

You can ask for testimonials by contacting returning customers.